Returns & Order Resolution

Effective September 22, 2026

Research materials require lot-level traceability and controlled handling. For that reason, Revel Biotechnology does not operate a general consumer-style return program.

Before fulfillment

Contact Revel promptly through the website if an order must be corrected or canceled. A request is not effective until Revel confirms it in writing. Orders that have entered fulfillment, compliance review, document archiving, or shipment may not be cancelable.

Shipment problems

Report damage, shortage, incorrect product, incorrect quantity, or a package that appears compromised as soon as reasonably possible after delivery. Keep the shipment, vial labels, lot information, outer packaging, photographs, tracking details, and all accompanying documents available for review.

Do not return without authorization

Never send materials back without written return authorization and shipping instructions. Unapproved returns may be refused and may be ineligible for replacement, credit, or refund.

Review and available remedies

Revel will review the order record, carrier information, lot-linked documents, and evidence supplied by the customer. When a claim is validated, Revel may provide an appropriate replacement, account credit, refund, or other written resolution. The remedy depends on the facts, product status, traceability requirements, and applicable law.

Resolution may be limited when a problem results from an inaccurate address, unauthorized forwarding or export, failure to receive the shipment, improper storage or handling after delivery, use outside the stated research purpose, or alteration of labels or packaging.

Submit order-resolution requests through the website contact process and include the order number, affected product, quantity, and a concise description of the issue. Do not include patient or medical information.